Privacy Policy
Last updated: 9 November 2026
1. Who is responsible
The controller for your personal data is Charlotte Henskens, sole proprietorship (Einzelfirma), trading as Take It Easy Honey, Alte Landstrasse 160, 8700 Küsnacht, Switzerland.
For any question about your data, or to use your rights, email charlotte@takeiteasyhoney.com.
This policy applies to takeiteasyhoney.studio and to orders, emails and messages you send us. It follows the Swiss Federal Act on Data Protection (FADP) and, for customers in the EU, the General Data Protection Regulation (GDPR).
2. What data we collect
| Data | Examples | When |
|---|---|---|
| Contact and delivery details | Name, email, phone, billing and shipping address | When you order, sign up or contact us |
| Order details | Pieces, sizes, colours, measurements for made-to-measure pieces, order history | When you order |
| Payment details | Payment method, transaction status | When you pay; card numbers are handled by the payment provider, not by us |
| Messages | Emails, chat messages, contact form messages | When you contact us |
| Newsletter | Email address, sign-up date, which emails you open | When you sign up |
| Reviews | Name, review text, photos | When you leave a review |
| Device and usage data | IP address, browser, pages visited, cookies | When you visit the site |
3. Why we use it and on what basis
| Purpose | Legal basis (for EU customers, GDPR) |
|---|---|
| Making, shipping and invoicing your order, handling returns and warranty | Performance of the contract |
| Answering your questions | Performance of the contract or our legitimate interest |
| Sending our newsletter | Your consent, which you can withdraw at any time |
| Measuring visits and improving the site | Your consent through the cookie banner |
| Protecting the contact form against spam | Our legitimate interest |
| Keeping accounting records | Legal obligation |
We do not sell your personal data, and we do not use it for automated decisions about you.
4. Who we share it with
We share your data only with the service providers we need to run the shop. They process it on our behalf.
- Shopify runs the shop, checkout and customer emails. Data: all shop data. Based in Canada, Ireland and the USA.
- Shopify Inbox provides the chat on the site. Data: chat messages, name, email. Based in Canada and the USA.
- Payment providers (Shopify Payments, PayPal, Shop Pay and others shown at checkout) process your payment. Data: payment and order details. Based in Switzerland, the EU and the USA.
- Shipping carriers deliver your order. Data: name, address, phone, email. Based in Switzerland and the destination country.
- Mailchimp (Intuit) sends our newsletter. Data: email, name, opens and clicks, purchases. Based in the USA.
- EcomSend shows the newsletter sign-up popup. Data: email address. Based in the EU and the USA.
- Judge.me handles product reviews. Data: name, email, review. Based in the EU and the USA.
- Google Analytics and Google Tag Manager measure visits. Data: device and usage data, shortened IP address. Based in the USA.
- YouTube (Google) shows videos on the site. Data: device and usage data when you play a video. Based in the USA.
- hCaptcha (Intuition Machines) protects the contact form against spam. Data: device data, IP address. Based in the USA.
We may also disclose data when the law requires it, for example to tax authorities.
5. Transfers abroad
Some of the services above store data outside Switzerland, mainly in the EU, Canada and the USA.
The EU and Canada are recognised by Switzerland as providing adequate data protection. For the USA, we rely on the Swiss-US Data Privacy Framework where the provider is certified, or on the standard contractual clauses that these providers offer.
6. Cookies and tracking
Cookies are small files stored in your browser.
- Necessary cookies keep your cart, checkout and language working. They are always on.
- Statistics and marketing cookies (Google Analytics, Mailchimp) are only used if you accept them in the cookie banner.
You can change your choice at any time through the cookie settings link at the bottom of the site, or by deleting cookies in your browser.
7. How long we keep it
| Data | How long |
|---|---|
| Orders and invoices | 10 years, as required by Swiss accounting law |
| Messages and chats | Up to 2 years after the last contact |
| Newsletter data | Until you unsubscribe |
| Customer account | Until you ask us to delete it |
| Statistics | Up to 14 months |
8. Your rights and complaints
You can ask us at any time to:
- tell you which data we hold about you and give you a copy;
- correct data that is wrong;
- delete your data, unless we must keep it by law;
- stop using your data for the newsletter or statistics;
- send your data to you or to another provider in a common format.
Email charlotte@takeiteasyhoney.com. We reply within 30 days and may ask you to confirm your identity.
If you think we handle your data wrongly, you can complain to the Swiss Federal Data Protection and Information Commissioner (FDPIC), or, if you live in the EU, to the data protection authority in your country.
9. Security and changes
We protect your data with secure connections (HTTPS) and by limiting access to what is needed. Payments are handled by certified payment providers.
We may update this policy when our services change. The current version is always on this page, with the date of the last update.